What is a World-class Managed Service Provider?

The last six months for me has been a real eye opener in terms of Cloud Computing and DRaaS (Disaster Recovery as a Service) and how quickly they have expanded and evolved. My focus has been trained on this for two very good reasons; One- it is my job to do ...

One of the more interesting developments I have seen in the MSSP world is how I have seen many firms avoid taking part in a client’s carrier design and management. By carrier, I mean their connections to the outside world, whether it be Voice, Internet or WAN ...